Below FAQ are some common concerns of our clients before purchasing the our pruducts.
If you have other questions, please just send it to info@tecwwa.com.
- All
- FREQUENTLY ASKED QUESTIONS
- SHIPPING & CUSTOMS
- RETURNS
NEED HELP?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-48 hours!
FREQUENTLY ASKED QUESTIONS
We ship worldwide for free !
$0 ! We have free worldwide shipping (with tracking) on all orders
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
We accept most major credit cards (VISA, Mastercard, AMEX). You can also choose to pay with PayPal.
When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to tecwwa.com
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, at our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
SHIPPING & CUSTOMS
All orders are handled and shipped out from our warehouses throughout the world. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2-5 business days from the order date and shipped within 7 days after the processing day. Please note that we don't ship on weekends.
You may contact us if you do not receive tracking confirmation after 10 business days from the day you completed your payment.
We send order confirmation emails immediately after you place you order. If you did not receive one, typically it is because of an incorrect email entered. Please contact us and we can confirm or make any changes.
For shipping methods, please read our shipping page.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Shipping can be applied to oversized/overweight products. Your order will be shipped using economy shipping.
style and story.RETURNS
If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.